What is the delivery time?
What is the shipping cost?
Is the packaging free and what does it include?
Yes, packaging is free. Each watch comes with its own box, bag, and warranty card, and the bags and accessories also come with their own packaging.
How can I return or exchange an item?
Please contact customer service via WhatsApp at 0557994444 for exchanges. You can exchange items within 7 business days from receipt of the shipment. The item should be returned at one of the shipping company branches specified by the customer within 3 days after receiving the shipping label.
Note: Free exchange service does not include shoes and accessories.
What payment methods are available?
Do you offer installment payments?
Yes, installment services are available through Tabby and Tamara.
Do the watches come with a warranty?
Yes, a 5-year warranty is provided, covering water damage, manufacturing defects, and technical faults.
Conditions: The warranty does not cover misuse, including spraying perfumes directly onto the watch or exposing it to cleaning products.
Do the bags come with a warranty?
Yes, a 3-year warranty is provided, covering manufacturing defects, color changes, and peeling leather.
Conditions: The warranty does not cover misuse.
Do the accessories come with a warranty?
Yes, a 3-year warranty is provided, covering manufacturing defects and color changes.
Conditions: The warranty does not cover misuse.
Do you have any branches?
Important Note: To avoid damage to the products, do not spray perfumes or alcohol directly onto the watch.
