We will refund the amount paid for the product. If you chose "Cash on Delivery", the refund will be limited to the amount you would have paid if you had selected an online payment method (SADAD or credit card).
The refund will be issued directly to the credit card used for the purchase within 2 business days from the date we receive and verify the returned products in their original condition.
If the order is canceled by the customer before shipping, the refund will be processed within 2 business days from the cancellation date.
Q: Are the watches original brands?
A: Yes, they are original brands and come with a 5-year warranty.
Q: How can I purchase from the online store?
A: The website displays available options so you can choose the watch that suits your taste, then register, fill in the shipping details, and complete the purchase.
Q: Is there a warranty on the watches?
A: Absolutely! All products come with a golden 5-year warranty. Avoid spraying perfume directly on the watch or exposing it to cleaning agents.
Q: What is the online payment method?
A: We offer secure online payment via credit cards through an authorized service provider in Saudi Arabia. You will receive a confirmation message once the payment is completed.
Q: How will I receive my order?
A: We offer secure online payment via credit cards through an authorized service provider in Saudi Arabia. You will receive a confirmation message once the payment is completed.
Q: What if I buy a watch and want to return it for a refund?
A: You may return the watch and request a refund if it is in its original condition along with the original invoice, within 30 days of receiving it.
Q: If my watch has a defect, where can I find maintenance centers?
A: You can access the exchange, return, and maintenance platform via this link: https://jhzqj.r.nit.sa/ and submit a maintenance request.
